Volume 2 Issue 1
Technology is a great enabler. It allows people to do things that were unimaginable just a decade back and affords freedom to think out of the box solutions to problems that were considered unsolvable earlier. Advancements in technology has also allowed policymakers to exploit them in country, city and town planning so as to improve lives of vast majority of people. India has been a laggard to realize the potential of new tools of technology in governance. However, this late entry also means that we have a lot of successful examples to emulate and many unsuccessful ones to avoid in terms of models of planning and governance. The central and the various state governments have now embarked on an ambitious drive to simplify, streamline and augment governance and public service delivery by using information and communication technology (ICT).
Besides these, a number of allied technologies such as GPS, satellite navigation, high speed advanced scanning, internet of things, cloud computing and fiber optics have developed to the level where citizens can have latest information on demand, on their handheld devices, from computers to tabs and smartphones. Not only that, they open the scope for citizens’ participation in policy making process. This has been successfully done in various parts of the world and is soon going to be a reality in India as well. The government of Uttar Pradesh is an example which has taken numerous steps in improving the public service delivery by exploiting technology. Resultantly, the entire government machinery stands at a stage which could revolutionize way people interact with the government and avail government services across spectrum, from land records to government orders.
Many other states are at different stages to apply high end technologies in governance…
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